چهارچوب مدیریت کیفیت برای تصمیم گیری مدیریت دولتی

چهارچوب مدیریت کیفیت برای تصمیم گیری مدیریت دولتی

Abstract Purpose – This paper aims to explore the practice of quality management framework as a strategic tool for public management. Design/methodology/approach – The paper starts with a basic process-based model; it then enhances the model with the quality management principles for continuous improvement. With identification of concerned factors from the literature, it examines their usefulness in the quality management system. Findings – An empirical analysis on the framewor ...

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